Refund policy
Cancellation, Returns, Replacements & Refunds — AFK Fits
Updated: 20 October 2026
Change of mind and sizing
Our products are made or printed to order. We do not offer returns, refunds or exchanges solely for change of mind, preference, or choosing the wrong size when the correct product is supplied as advertised. Please check the size chart before ordering. This restriction does not apply to defective, damaged, incorrect, spurious, deficient or misdescribed goods.
Defects, damage and incorrect items
Email hushgazer@gmail.com with your order number, a description and clear photos where reasonably available. Please report damage, defects or wrong items within 7 days of delivery. This is not a deadline removing statutory rights or claims for defects discovered later. An unboxing video is helpful but not mandatory.
We offer replacements for verified issues with your agreement. Replacements are dispatched within 7 business days of verification. You may instead request a return and refund where entitled under applicable Indian consumer law. We will not refuse a legally required take-back or refund, or force store credit or a replacement instead. We cover reasonable return shipping and replacement delivery for verified defects, damage, wrong items and misdescription.
Return arrangements and refunds
Contact us for collection or return instructions before posting an item. Retain the product and packaging where reasonably possible. Missing packaging, or use reasonably necessary to discover a defect, does not by itself remove statutory rights. Refunds apply, among other cases required by law, to cancellations within 24 hours, orders we cannot fulfil, non-delivery, qualifying late delivery, and verified defect, damage, wrong-item or misdescription cases where you choose a refund. They are made to your original payment method. We initiate them within 7 business days of approval; your bank typically takes a further 5–7 working days to credit them. For a qualifying full-order return due to our error or a defect, the refund includes original delivery charges.
Cancellation and delivery problems
You can cancel free of charge within 24 hours of placing your order, before production starts. Email hushgazer@gmail.com with your order number. After that, orders cannot be cancelled for change of mind. We do not impose cancellation charges. If we cannot fulfil an order, we refund payments received. Defect, misdescription, non-delivery and qualifying late-delivery remedies remain available under applicable law, including the statutory force-majeure exception for late delivery.
Payment and statutory rights
Orders are prepaid only; Cash on Delivery is not offered. Nothing in this policy limits rights under the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020 or other applicable law.
Contact and grievances
Grievance Officer: Vaibhav Dinesh Jadhav, Founder. Email: hushgazer@gmail.com | Phone: +91 81491 25014. We acknowledge complaints within 48 hours and redress them within one month. Each complaint will receive a reference number.
Seller: Vaibhav Dinesh Jadhav, sole proprietor of Hush Media Creations, trading as AFK Fits. Address: D/101, Angel Gagan Dreams, New Link Road, Near Fire Brigade, Nallasopara East, Vasai, Palghar, Maharashtra 401209, India.